Healthcare
Healthcare experience determines outcomes. Patients who struggle with appointment booking, telemedicine platforms, or discharge instructions have worse health outcomes regardless of clinical quality. 60% of patients say a poor digital experience would make them switch providers. Yet healthcare consistently ranks behind retail, banking, and travel in digital experience maturity.
Checkealos gives healthcare organizations hospitals, clinics, telemedicine platforms, health insurers, and digital health startups the tools to measure patient experience at every touchpoint. Appointment booking flows tested with real patients. Telemedicine platform usability audited. Patient portal and health record access measured for findability. Discharge and follow-up communication clarity tested for comprehension. Staff experience measured alongside patient experience because clinician burnout directly impacts patient care.
Healthcare Industry Challenges
60% of patients would switch providers after a poor digital experience appointment booking, portal, telemedicine
Telemedicine adoption surged 38x but platform usability has not kept pace with volume
Discharge instructions misunderstood by 40-80% of patients leading to readmissions and complications
Patient portals with complex navigation critical health information buried behind confusing menus
Clinician burnout at crisis levels poor EHR and tool usability is a primary driver
Health literacy gaps medical information presented at reading levels far above patient comprehension
How Checkealos Solves Healthcare Challenges
Four complementary solutions spanning the full customer lifecycle — from first contact through retention.
Digital Patient Journey
UX + CXTest appointment booking, pre-visit check-in, telemedicine platforms, and patient portals with real patients across age groups and digital literacy levels. Video recordings capture where patients get stuck, confused, or simply give up.
Optimize online booking completion with funnel analytics and abandonment point identification.
Test virtual visit setup across devices including intake forms, consent, and connection reliability.
Measure whether patients can locate test results, medications, and visit summaries without support calls.
Evaluate form complexity, medical history accuracy, and insurance information collection efficiency.
Discharge & Care Communication
CX + Health LiteracyDischarge instructions are the most critical patient communication and the most misunderstood. Test discharge summaries, medication instructions, follow-up care plans, and post-visit communications for clarity and comprehension.
Test instruction understanding with real patients across education levels and health literacy.
Evaluate dosage, timing, and side effect comprehension for medication compliance.
Measure appointment scheduling ease and care plan timeline comprehension after discharge.
Score all patient communications against health literacy benchmarks and plain-language standards.
Telemedicine Experience
UXTelemedicine usage grew 38x but platform usability has not kept pace. Test virtual visit flows scheduling, waiting room, video connection, screen sharing, and post-visit follow-up across devices and connection qualities.
Test waiting room experience including wait time communication, queue position, and pre-visit preparation.
Measure connection quality perception, troubleshooting flow, and fallback options during poor connections.
Compare desktop, tablet, and smartphone telemedicine experiences for usability and reliability.
Validate telemedicine accessibility for elderly, disabled, and limited-digital-literacy patients.
Clinician & Staff Experience
EX + UXClinician burnout is at crisis levels, and poor EHR usability is a primary driver. Test EHR workflows, clinical documentation tools, and internal systems. Measure clinician eNPS and correlate to patient satisfaction and outcomes.
Measure task completion times, click depth, and cognitive load during clinical documentation workflows.
Compare documentation burden across EHR configurations and identify optimization opportunities.
Evaluate clinical communication tools, order entry systems, and patient handoff workflows.
Correlate clinician eNPS and burnout risk scores with tool usability metrics and patient satisfaction.
Key Healthcare Experience Metrics
The profiles involved
Direct, plain-dealing value for the people who own the experience.
Chief Experience Officer
Benchmark experience maturity across the six dimensions and tie it directly to business outcomes.
On this page you’ll find
- See every dimension in one real-time executive dashboard
- Benchmark maturity versus industry and competitors
- Connect experience investments to revenue and retention
- Report to the board with a single, defensible number
Head of Customer Experience
Own the end-to-end journey from first contact through renewal with evidence at every touchpoint.
On this page you’ll find
- Deploy NPS and CSAT at every lifecycle milestone
- Track CES per channel and interaction type
- Close the loop with automated detractor workflows
- Predict churn before the contract ends
Digital Product Manager
Prioritize the digital roadmap around validated friction, not internal opinion.
On this page you’ll find
- Validate key journeys before a sprint is committed
- Prioritize the backlog with task-success and drop-off data
- A/B test offers, pricing and upgrade flows
- Turn research into a roadmap the board understands
UX Researcher
Run moderated and unmoderated studies at scale with a ready panel and standardized metrics.
On this page you’ll find
- Launch studies in minutes from enriched templates
- Recruit from a panel of 120.000+ testers in more than 70 countries
- Standardize metrics across every study (SUS, SEQ, CES)
- Synthesize findings with auto-generated insight reports
Customer Support Lead
Cut contact volume by fixing the upstream journeys that generate avoidable tickets.
On this page you’ll find
- Audit IVR, chatbot and FAQ content with real users
- Measure CES by channel, issue type and agent team
- Track First Contact Resolution with root-cause analysis
- Link support tickets back to product issues
Marketing & Growth
Validate offers, pricing and campaigns with real audience signal before you spend.
On this page you’ll find
- Pre-test campaigns and creative before media spend
- Validate pricing and packaging with real purchase psychology
- Measure landing-page relevance and first-click clarity
- Tie acquisition experiments to downstream retention
Rely on a panel of real testers
More than 120.000 validated testers across more than 70 countries for your usability studies, interviews and product tests. Recruitment, consent and deliverables in days.
Six dimensions, one experience OS
Every program runs across the six XM dimensions. Explore how they connect — experience data compounds when it flows across the enterprise.
UX covers usability testing, prototype validation, information architecture, digital analytics, and product-market fit. Companies with strong UX see 40% higher adoption, 50% fewer post-launch fixes, and 35% higher digital engagement.
Problems It Solves
- Products launched without user validation, leading to costly redesigns
- High drop-off rates in critical funnels (checkout, onboarding, activation)
- Fragmented digital analytics across web, mobile, and API surfaces
- No systematic way to benchmark product experience against competitors
- Post-launch analytics reveal problems too late to fix efficiently
- Disconnection between design decisions and actual user behavior data
Checkealos Solutions
- Usability testing with Think Aloud methodology and screen+face recording
- Prototype testing with Figma or Sketch files you upload, before development
- SUS/SUPRQ standardized usability benchmarking against industry scores
- Cross-platform journey analytics connecting all digital touchpoints
- First-Click, Tree Testing, and Card Sorting for IA validation
- A/B testing frameworks with statistical significance tracking
CX maps the complete journey from discovery to loyalty. Enterprises that master CX reduce churn by 25% and increase CLV by 40%.
Problems It Solves
- Fragmented customer feedback across channels (web, app, call center, stores)
- No visibility into post-purchase satisfaction or churn signals
- Inconsistent service quality across departments
- Reactive issue resolution instead of proactive journey optimization
- Lack of correlation between CX investments and revenue impact
Checkealos Solutions
- Voice of Customer (VoC) programs with multi-channel survey orchestration
- Real-time NPS & CSAT dashboards with automated alert escalation
- Transactional feedback at every journey stage (onboarding, purchase, support, renewal)
- Customer journey analytics with AI-powered friction detection
- Closed-loop feedback workflows linking frontline to strategy
BX tracks brand equity, ad recall, and sentiment across markets. Strong BX brands command 13% price premium and 2x customer loyalty.
Problems It Solves
- Brand perception disconnected from actual customer experience
- No measurement of ad effectiveness or campaign recall before launch
- Inconsistent brand messaging across channels and markets
- Difficulty quantifying brand equity vs. competitors in real-time
- Reputation crises detected too late to respond effectively
Checkealos Solutions
- Brand tracking studies with quarterly equity and awareness benchmarks
- Ad pre-testing and copy validation before media spend commitment
- Sentiment analysis across social, reviews, and open-text feedback
- Blind brand studies to eliminate bias in competitive positioning
- Brand health dashboards with automated reputation monitoring
SX measures service quality across support channels (phone, chat, email, self-service). Strong SX reduces support costs by 30% while increasing satisfaction.
Problems It Solves
- Long wait times and high call center volumes with no root-cause analysis
- Self-service portals with low adoption and high abandonment rates
- Inconsistent service quality across agents and channels
- No visibility into customer effort during support interactions
- Chatbot and AI support deployed without quality measurement
Checkealos Solutions
- CES (Customer Effort Score) tracking at every support touchpoint
- Help Center and FAQ usability testing with task completion analytics
- Chatbot conversation audits with AI-powered quality scoring
- Agent performance dashboards with customer satisfaction correlation
- Channel optimization studies comparing phone, chat, email, and self-service
HX measures the human journey from hiring to alumni. Companies with strong HX see 21% higher profitability and 41% lower absenteeism.
Problems It Solves
- High voluntary attrition with no root-cause visibility
- Onboarding takes 6+ months to reach full productivity
- Low engagement scores with no actionable improvement plan
- Disconnected feedback loops between HR and business units
- Difficulty measuring impact of culture initiatives on business outcomes
Checkealos Solutions
- eNPS lifecycle surveys (onboarding, quarterly pulse, exit, alumni)
- 360-degree feedback programs with manager action plans
- Onboarding journey diagnostics with time-to-productivity tracking
- Culture health dashboards with team-level benchmarks
- AI-powered sentiment analysis on open-text people feedback
StX connects the six dimensions to corporate strategy. Organizations with strong strategic experience align every experience investment to measurable business outcomes.
Problems It Solves
- Strategic decisions made on anecdotes instead of measured experience data
- New ventures and product innovations launched without market validation
- No board-level view of experience as a strategic asset
- Learning and training programs with no measurable experience impact
- Pricing and packaging decisions not tested against customer psychology
Checkealos Solutions
- Strategic foresight and market-sensing studies across all six dimensions
- Innovation and new-venture validation with concept and idea testing
- Executive experience-governance dashboards with cross-dimensional KPIs
- Learning and education experience measurement for training programs
- Pricing and decision-psychology research to optimize offers and bundling
Ready to humanize healthcare?
Proven healthcare templates, telemedicine testing, discharge comprehension studies. Start measuring every patient and clinician experience.
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